Frequently Asked Questions(FAQs)
What is your return policy?
To be eligible for a refund Items must be in new, unused condition, with all original tags attached, and have not been Any changes or customizations. For more information, please follow the return and refund policy.
Can I request a custom design?
Absolutely. We specialize in custom designs - you can choose the style, metal type, diamond size, and ring size to create a piece of jewelry that perfectly reflects your taste and story. Each piece of jewelry is handmade by our jewelers.
How long does it take to make custom jewelry?
Takes up to 14 business daysIn cases of special jewelry, it can also take a little longer.
Do you offer payment in installments?
Yes. You can pay in installments via credit card or via secure bank transfer. Orders are processed after payment is confirmed.
How can I track my order?
After completing your purchase, you will receive an email with a tracking number confirmation. You can track your order status at any time via our website or by contacting our support team.
How should I care for my jewelry?
Jewelry should be stored in its box, away from moisture, perfume, and harsh chemicals. Clean gently with a soft, dry cloth to maintain their shine and beauty.
Does the jewelry come with a warranty?
Yes. All Noalle jewelry includes a one-year warranty covering workmanship and structural integrity. We also offer free cleaning services to all our customers.
Can my old jewelry be renewed and cleaned?
Of course. We will be happy to provide professional cleaning, polishing or restoration services - free of charge to returning customers.
